How One Guest Strategy handles diagnostic information.

Information collected

When you complete the Diagnostic, OGS collects the first name, email address, and nine answers you submit. Website and service providers may also process technical information needed to deliver, secure, and maintain their services, such as standard device, browser, and request information.

How OGS uses diagnostic information

OGS uses the information you submit to generate and deliver the diagnostic result, maintain the related contact record, support the result-routing workflow, respond to support requests, and send communications reasonably related to the Diagnostic or OGS offer journey. Marketing messages, when sent, are not required to deliver your diagnostic result; available message-level unsubscribe controls apply to those communications.

CRM and service providers

Diagnostic information is processed through OGS website infrastructure and stored in OGS CRM/workflow systems, including GoHighLevel, to create or update the diagnostic contact record and operate the disclosed result follow-up. OGS may use hosted technical, communications, and member-delivery providers for their respective functions.

Payments

Payments are handled by the applicable checkout provider. OGS does not represent that it receives or stores your full payment-card number. The checkout provider’s terms and privacy notice govern the payment information processed there.

Retention, deletion, and requests

OGS retains diagnostic and contact information only as needed for the current diagnostic, customer-support, operational, and legal purposes. OGS does not publish a fixed public retention schedule at this time. To request access, correction, deletion, or to ask a privacy question about information you submitted, contact support@onegueststrategy.com. Rights may depend on applicable law and records OGS must retain for legitimate operational or legal reasons.